Returns Policy

We will only process a return guaranteed in an instance where the wrong order has been dispatched. All other issues will be addressed on a case-by-case basis.

The customer has the right to cancel within fourteen days of receipt of the goods. If the customer does cancel their order, they will have their payment refunded within 24 hours once the goods are returned & received by SANACANA. If the goods have not yet been dispatched, a refund will be issued right away.

Goods must be returned in the state they were sent, unopened & unused. If the customer has experienced an issue with the product itself, then this issue must first be raised with SANACANA before the product is returned.